Reader question: What’s a good framework for a fundraising plan?

first_imgToday, I’m answering another reader question. Beth asks:Can you provide a basic (simple) framework to create a fundraising plan (or resources to do so) – for a brand new nonprofit and their completely new to fundraising staff? Thanks!Here’s what Network for Good recommends in our Fundraising Campaign in a Box. (You can get the whole free kit here. It has worksheets, templates, etc.)1. Figure out what you’re trying to accomplish.Any campaign worth its salt is about getting results. What results are you and your organization looking to achieve? When you’re planning your outreach, remember these three tips:There is no such thing as “the general public”…Instead, you need to segment your communications to be effective and targeted.Some audiences are more important than others. Think about your goals and who holds the key to your success. Lack of participation from primary groups can cause your campaign to falter or fail.2. Determine how you’re going to accomplish your goals (tell a great story).So – you have groups of people and actions you want them to take. How are you going to tell your story in a compelling manner? What themes, messages and ideas are you going to take from your arsenal of content to encourage action? Need inspiration? Read How to Tap into the Heart and Soul of Your Organization When You Write.3. Determine which communications channels you’ll use.There are a variety of online and offline channels that you can use to send the right message to the right audiences. Examples of online channels include your website, search marketing, email marketing and social networking. Offline channels include things like direct mail, paid advertising and public relations.4. Decide which resources you need to get the job done.Ensure that you have all of your tools and resources in place to make your job-and the jobs of your audience(s)-as easy, effective and cost-effective as possible.Is email an important part of your plan, but you’re still communicating with supporters via Outlook? (eek! Stop what you’re doing and read 5 Steps to Choosing the Ideal Email Service Provider)Is your website well-branded and easy to use, with a clear way to donate?Is your website set up to take safe, secure online donations? (I of course recommend Network for Good!)5. Determine who will execute your campaign steps.Accountability will make or break the success of a campaign. As much fun as it is to pass the buck, now is as good a time as any to decide which members of your organization, board or volunteers are responsible for the different portions of your campaign.6. Lay out how you will measure your success.In the case of holiday fundraising, this could be as simple as a dollar sign with a number after it. But take a moment to consider what other goals you may have. Wow your organization’s Board and leadership with conversation rates, list-building, website traffic and any other number results into which they can sink their teeth.7. Set your timeline and benchmarks.One of the defining features of a campaign is that it has a defined start and end. Now that you have planned out the ‘who, what and why’ questions of your campaigns, it’s time to determine the when. Continue to build your campaign plan by setting ownership and deadlines for the associated activities. Begin with the end in mind – if your campaign will run from 11/1 – 12/31, work backwards to be sure that all activities will happen in a smooth manner. Don’t use magical thinking to set deadlines! Run activities in parallel if you are worried about compression time-wise.Good luck!last_img read more

How to Make Your Mission More Compelling

first_img3. Speak in story.Last, make sure you are describing what you do through story, not just facts and jargon. Stories make a cause relatable, tangible and touching. Remember, a good story has a passionate storyteller (you), clear stakes and a tale of transformation at its core. The NRDC, an organization focused largely on process and the work of lawyers and scientists, does an amazing job with storytelling all over its home page. There are heroes with a heartbeat to show every dimension of their work in stories. Many nonprofits have trouble making their missions relatable and exciting to potential supporters. I often get questions like this one from Deirdre:“As an organization with a mission that is a bit more abstract than, say, feeding hungry children or saving whales, we often struggle to make our work concrete. How can organizations dedicated to civic engagement or research create an inspiring story?”Whatever your issue area, these three tips will make your cause clear and compelling.1. Describe your mission as a destination.Don’t talk about your process or philosophy. Talk about your outcomes.Let me give you an example. Dan and Chip Heath, authors of Switch and Decisive, provide a great example from a breast care clinic as envisioned by Laura Esserman. She could have described her mission in ways that focused on the building or the philosophy. For example:  “We are going to revolutionize the way breast cancer is treated and create a prototype of the next-generation breast cancer clinic.” Another poor choice:  “We are going to reposition radiology as an internal, rather than external, wing of the clinic, and we will reconfigure our space to make that possible.” These all fall into the customary trap of talking about HOW your approach your work rather than WHAT the end result will be. (They also make the mistake of having no people in the description of their cause, but that’s the second point below.) What would be better? The Heaths nail it: “A clinic with everything under one roof—a woman could come in for a mammogram in the morning and, if the test discovered a growth, she could leave with a treatment plan the same day.” You can see the destination clear as day. 2. Give your mission a pulse.You have to talk about what you do in a way that makes clear its effect on people or animals. If you don’t have a heartbeat to your message, no one will care about your cause. Suppose you are advocating for quality schools. Don’t get so lost in descriptions of quality education and advocacy techniques that you forget to talk about kids! This is one of the most common mistakes I see. Always answer the question, “at the end of the day, whose life is better for what we do?” I like how Jumpstart talks about their work in early childhood education. They put it this way: “Working toward the day every child in America enters kindergarten prepared to succeed.”last_img read more

Great neighbors, but no casseroles.

first_imgMy peers and I are the Tweens of adulthood. We are old enough to remember the milkman delivering to the doorstep, and young enough to appreciate the poetry of rap music—at least some of it. We are the children of the baby boom, and the parents of Millennials.Growing up, we were defined by our neighborhoods. Our parents chose neighborhoods based on what today we call affinity groups: ethnicity, education, class, age of kids. Our social network was the neighborhood. Accomplishments were celebrated with neighbors, and challenges were tackled with neighbors, often accompanied by a casserole. Charity began at home.Networked NeighborhoodsBetween the 70s and today, neighborhoods ceased to be the centrifugal center of social networks. Yet the desire for connection remains. We 40- and 50-somethings watch our kids form “neighborhoods” on their Social Networks. Likes, status updates, and feedback have replaced the celebratory visit, but they reinforce the importance of celebration.And importantly, a neighbor in need can draw support from a city of virtual neighborhoods. In the Dragonfly Effect, Jennifer Aaker and Andy Smith tell an illustrative story: Sameer and Vinay, both afflicted with late-stage leukemia, used their networks to register 24,611 South Asian bone marrow donors in 11 weeks. There was an authentic need, clearly communicated, and “neighbors” around the country responded.Networks will increasingly power nonprofits.I recently re-read the Networked Nonprofit, by Beth Kanter and Allison Fine. It brings the networked nonprofit to life in this reflection.Networked Nonprofits don’t work harder or longer than other organizations, they work differently. They engage in conversations with people beyond their walls — lots of conversations — to build relationships that spread their work through the network. Incorporating relationship building as a core responsibility of all staffers fundamentally changes their to-do lists.”Strong networks also support cultivation of major donors and passionate evangelists who provide the backbone for nonprofits as they grow. And through social networks, charities and community organizations can become ’causes’, moving digital citizens to fuel their missions with energy, engagement and – yes – money.Millennials, in particular, say the charities they support are one way they express themselves, and 87% of Millennials in a 2011 survey said “my priority is to look after my family and community; charity begins at home.” And the home that Millennials are most closely tied to is the one they have chosen, in their networked neighborhood.If causes can become authentic institutions of these networked neighborhoods, they will find a new group of supporters who will celebrate their successes and help them tackle their challenges…without the casseroles.Follow Jamie on LinkedIn to get more insights on giving and mobilizing your community.Photo credit: David K., plasticrevolver on Flickrlast_img read more

Fundraising for a Cause – #GivingTuesday through Network for Good

first_imgNetwork for Good loves #GivingTuesday! It’s the day after Cyber Monday, and just four days after the greed-fest madness of Black Friday. You might think that after spending all that money shopping, people would be tight with their purse strings, but in this case, we’ve found that not to be the case.#GivingTuesday Is Well Timed Thanksgiving puts everyone in a gratitude frame of mind, and Black Friday and Cyber Monday get people over-stimulated and competitive to grab the best deals; it’s true. But, a lot of folks are doing Christmas shopping, and perhaps that’s why they come out the other side with a sense of December being the giving season.Tax-savvy people are also aware that it’s the end of the year and time to make those tax-deductible donations, too! So whether for business or pleasure, people make a considerable amount of their charitable donations at this time of year.Network for Good’s Campaign Is Designed to Boost Your CampaignNetwork for Good’s campaign is called “N4G Gives,” and we are here to help get your team ready for easy fundraising this giving season. We want to make this your best holiday season ever by providing tools, training and the most effective tactics to reach your donors.For clients of Network for Good using our DonateNow or GiveCorps fundraising platforms*, there are even more valuable offers, including:Pool of $125,000 available in matching funds to make fundraising for a cause even more successful and fun“Featured Nonprofits” status, to give you extra visibility with our donorsSpecialized coachingClient-exclusive webinars and tool kitsEither way, whether you are a client or a guest on our website, you’ll find plenty of inspiration and useful information to help make this year’s #GivingTuesday your best ever. We hope to be your partner in starting (or continuing) a tradition of making #GivingTuesday one of your biggest and most fun fundraisers of the year.*For those who aren’t familiar with our fundraising platforms—we offer two different programs, so there’s bound to be one that suits your needs:DonateNow: Professionally designed, fully customizable donation websites that make donors want to give. The platform comes with built-in coaching and shares our expertise from many years of fundraising with organizations of all sizes and types.GiveCorps: Project-based funding and crowdfunding platform designed to draw in more donors and make it easy for your donors to support you even more by engaging their personal networks through peer to peer fundraising.To learn more about DonateNow and GiveCorps contact us today or call 1-888-284-7978 x1.last_img read more

Women, Girls and Universal Health Coverage: Who Is Accountable?

first_img ShareEmailPrint To learn more, read: Posted on January 14, 2015December 7, 2016By: Belkis Giorgis, Global Technical Lead for Gender, Management Sciences for Health (MSH); Fabio Castaño, Global Technical Lead for Family Planning and Reproductive Health, Management Sciences for Health (MSH)Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)This post is part of the Woman-Centered Universal Health Coverage Series, hosted by the Maternal Health Task Force and USAID|TRAction, which discusses the importance of utilizing a woman-centered agenda to operationalize universal health coverage.Who is accountable for the young woman dying during childbirth in a hospital in Lusaka, Zambia? For the woman in a health center in Bugiri in Uganda? For the girl child in a rural home in Uttar Pradesh, India? In a shanty town in Tegucigalpa, Honduras? Who is accountable for the women and adolescent girls in a thousand places everywhere?The burden of ensuring safe delivery does not fall solely on the shoulders of women and girls, but falls on all of us. Whether we are policymakers, service providers, development workers, husbands, fathers or mothers-in-law, we can all make a difference. It is our responsibility to do so.  As a society, we owe it to women to ensure they have a safe delivery and access to family planning information and services.Complications from pregnancy and childbirth are the leading cause of death among women and female adolescents in their reproductive years in low- and middle-income countries. Both family and cultural structures, as well as the health system, fail many women and girls, especially those living in rural and hard-to-reach regions. This is evidenced by the father who married off his daughter when she was a child, the husband who would not let his wife go to a health facility and a lack of affordable, accessible, quality facility-based care. These factors—in addition to ill-equipped clinics, poorly trained health workers and cultural perceptions that childbirth does not require skilled care—contribute to the high maternal mortality rates in developing countries.We have the responsibility to hold policymakers accountable for reforming health systems in pursuit of universal health coverage (UHC), which will transform populations’ health and save women’s and children’s lives. UHC shifts the burden of health costs from women to society and in a small way, shows our gratitude to women for giving life. UHC recognizes that women should not be neglected when they give birth and that women should not die while giving life. The responsibility of caring for women during delivery is a societal debt paid partly by eliminating the obstacles to safe, skilled and respectful care during childbirth.Because women often bear the greatest share of the economic costs associated with their families’ health, UHC can also have a proportionally greater effect on women by dramatically reducing their out-of-pocket costs and offering financial protection.Low-income countries must start with modest but high-impact services. A core package of services for reproductive, maternal and child health driven by community health workers provides the logical cornerstone of UHC plans.Family planning should be non-negotiable and included in even the most frugal UHC plans. Everyone has the right to access family planning services, which includes the ability to choose when and how to utilize a variety of options. Fulfilling the unmet need for family planning alone would prevent 150,000 maternal deaths and 640,000 newborn deaths globally each year.Through UHC, health systems can be strengthened to ensure that frontline health workers are in the right place at the right time to deliver the right services effectively.Who is accountable? We are. UHC that delivers for women and girls in the post-2015 era requires us all to be accountable. We must embrace this responsibility to accompany, support and empower women and adolescent girls on this journey fraught with both barriers and possibilities.Share this:last_img read more

How to Train Providers Where Maternal Mortality is Highest

first_imgPosted on February 13, 2015October 28, 2016By: Atziri Ramírez Negrin, Geneva Foundation for Medical Education and ResearchClick to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)In Mexico, maternal mortality continues to be a public health problem. Throughout the country, the burden of maternal mortality varies greatly between different locations. The three states with the highest maternal mortality ratio are Guerrero, Oaxaca, and Chiapas. The main causes of maternal mortality continue to be hypertensive pregnancy disorders and postpartum haemorrhage.Medical interns practice management of postpartum hemorrhageIn order to help meet the needs of these underserved and high-burdened states, newly graduated medical students are required to oversee a low-income community for an internship year after completing medical school. However, this means that the most inexperienced clinicians are caring for the most vulnerable with restricted access to other medical assistance.Based on these worrisome facts, the director of community service at the National University and I decided to organize a three-day course covering pre-eclampsia and postpartum haemorrhage (PPH) for the soon-to-be doctors of the most affected areas in Mexico. We hosted 160 students, which was a big challenge, but an encouraging one.The first day a very important question was posed to the medical students: “How many of you have seen a woman die from postpartum haemorrhage?” The answer was shocking: half of the medical students had witnessed a maternal death caused by PPH during their short practice.The students were trained using both e-learning modules and hands-on experience. The PPH and pre-eclampsia/eclampsia e-learning modules were created by the Oxford Maternal and Perinatal Health Institute and Geneva Foundation for Medical Education and Research (GFMER). The three hands-on PPH simulations were key to solidifying knowledge presented in the e-learning modules.At the first station, students practiced risk factor assessments and bleeding measurement. A series of clinical cases were posed where risk factors were reviewed. Also, students were handed gauzes and compresses soaked in red liquid to practice assessing what different quantities of blood looked like.At the second station, students learned how to build a low cost balloon for uterine tamponade with condoms and Foley catheters. They then practiced inserting the balloon in a pelvis model to treat simulated PPH.At the last station, participants were faced with a delivery patient model where they assisted a delivery, practiced shoulder dystocia maneuvers, implemented the active management of the third stage of labour and followed a PPH protocol, which included pharmacological strategies.Students were asked if they considered the training course interesting and useful and the answer was an overwhelming, yes! Ninety six percent considered it very useful and interesting. One of the most curious comments during the feedback was that although students considered the training adequate for their skill level, 50% thought it should have been given much earlier, since the skills were needed for many cases during medical school.Overall the course participants and staff had a great time. Hopefully this will become a routine course every year and perhaps available to all medical school students before they finish their career!Any comments or suggestions, please feel free to e-mail the author at:atziriok@yahoo.comShare this: ShareEmailPrint To learn more, read:last_img read more

NFG Staff Profile: Rezarta Haxhillari

first_imgRezarta joined the NFG family as Director of Customer Experience. She is passionate about making an impact and giving back in any way she can. Her goal is to empower nonprofits so they can “do more good” in their communities. Rezarta is a seasoned traveler and has been all around the world! In her free time, you can catch Rezarta watching The Bachelor franchise and planning her next adventure!“I love giving back to society in any way I can. Working alongside organizations with a strong mission and positive impact in their communities remains a passion of mine.”Q&A with Rezarta Haxhillari, Customer Experience DirectorWhat do you do at Network for Good?I lead our Customer Experience team, which ensures we deliver the best experience possible to all our customers. Our goal is to successfully on-board customers when they first join the NFG family and encourage continued engagement with our products and services throughout their journey with us. By doing so, we are helping them achieve their organizational goals that allow them to “Do More Good” in the communities they serve.What is your experience with nonprofit organizations outside of Network for Good?I served as an Executive Director of a nonprofit organization called The Gjergj Kastrioti Scholarship Fund for three years. I now serve on the organization’s Board of Directors. I believe this experience is very valuable for my current role at NFG as I have a deep understanding of the challenges some of our customers may face.What attracts you to nonprofits? I love giving back to society in any way I can. Working alongside organizations with a strong mission and positive impact in their communities remains a passion of mine. At NFG, we help thousands of nonprofits and charities daily. Consequently, we have an indirect influence on the ability to change people’s lives, which is an incredibly rewarding feeling!What do you enjoy most about your work? I enjoy speaking with our customers and hearing about the milestones and growth they are reaching as a result of using our products and services. I’m a proponent of adding convenience in everyday tasks. So, it’s extremely rewarding to hear when our platform makes their lives easier and helps them become successful.What do you enjoy doing outside work? I love to travel. In fact, I’ve visited over 40 countries! It’s gratifying to visit and learn about new cultures and historical facts unique to each country I visit. When I travel somewhere new, I visit local museums, take part in interesting attractions, and explore the restaurant scene (so much delicious food to be tried!)Lightning RoundDream vacation? Not sure about a dream vacation destination, but a two-week vacation to any new country is always a good idea! During the first week I would tour the city, eat local food, listen to local music and get a sense of the area’s unique characteristics. The second week would be just a period to relax. Maybe a beach in that country? Yes, that sounds like a lovely vacation Most recent book read? I just finished “End Game” by David Baldacci and I would absolutely recommend it if you’re into fast-paced thrillers. I’m also a fan of anything written by James Patterson and John Grisham. All three write quick page-turners!Last movie seen in movie theater? “Green Book”, an Oscar-nominated biographical comedy-dramaTheme song? “Happy” by PharrellFavorite color? FuchsiaAll time favorite athlete? Serena WilliamsRead more on The Nonprofit Bloglast_img read more

Can a Human Centered Design Approach to Group Antenatal Care Improve Women’s Pregnancy and Birth Experiences?

first_imgShare this: Community members share their perceptions of pregnancy and antenatal care and ideas for making visual aids more culturally relevant.While all of these influencers care about the baby’s health, they generally believe the woman’s health is secondary. Our research highlighted the critical need to help community members understand the link between antenatal care and a woman’s and baby’s health.Based on our discussions with community members, we realized the need to emphasize the link between a woman’s health and that of her baby.Co-creating pregnancy clubs with women and providersWhen designing the group antenatal care model in Kenya, as in Uganda, we wanted to ensure that it improved the pregnancy and birth experience of the women participants, while enhancing — not burdening — the workflow of the health care providers. As a result of these discussions, and building on our experience forming groups in Uganda, we engaged women and providers in the creation of the Lea Mimba pregnancy club in Kenya.A calendar contains a health record and useful visuals that help women to track their own and their baby’s health.We adapted the Uganda group antenatal care curriculum to comply with national standards and guidelines for maternal and newborn health while meeting the current World Health Organization recommendations of eight antenatal care contacts. We also incorporated elements of self-care where women participate in taking their weight and recording their blood pressure, and facilitators encouraged women to build relationships and meet with club members outside of group sessions. To support the group model, we collaborated with local midwives and health care staff to develop a package of implementation materials that can be adapted for use in other settings, including a training curriculum; health care provider job aids; visual and tactile materials; supervision and monitoring tools and community engagement tools.Posters, flyers, and aprons were designed to spark public interest in the Lea Mimba Club and its functions.We observed and requested feedback from women and providers who participated in mock pregnancy club sessions. Participants commented on their experiences engaging in or leading the sessions, their understanding of the health topics and the usefulness and relevance of the implementation materials. During these sessions, we noticed that some women were initially quiet, but they became more involved when health care providers told stories or invited participants to sing songs that convey health messages. Women passed around a ball to indicate their turn to speak, and at times, even asked for the ball.After these mock sessions, participants continued to talk about what they learned as they waited for their individual appointments with midwives. They agreed that it would be easiest to attend sessions on market days, and midwives recommended that sessions take place in the afternoon when clinics are less crowded. Midwives noted that the group format also saved them time, as they could share more advice and information than was possible during one-on-one antenatal care appointments. Based on these observations and comments from the mock session participants, we revised the session structure and accompanying materials.Health care providers review the Lea Mimba message scrolls and share their thoughts on the usefulness of these tools.Pregnancy clubs in sessionWe have started pregnancy clubs in six facilities in Kakamega County. Groups comprise eight to 10 women of similar gestational ages, and we emphasize that each club session is a confidential and safe space for women to talk about their pregnancies, even if they are not yet ready to declare their pregnancy to the community.As health facilities host pregnancy clubs, we will continue to engage community members in discussions on the importance of antenatal care for all women and babies and encourage them to refer women to their local Lea Mimba pregnancy club.To learn more about our work, visit msh.org and stay up to date with MSH by subscribing to our email series. Listen to the Lea Mimba Pregnancy Club Song: Lea Mimba Club participants sing a song with the message that healthy pregnancies ensure children’s health. Recording by M4ID.Photo credit: M4ID—This post originally appeared on Medium.Read more about group antenatal care>> Posted on August 22, 2018September 21, 2018By: Priyam Sharda, Design Research Lead for M4ID; Shafia Rashid, Senior Technical Advisor, Family Care International (FCI) Program of Management Sciences for HealthClick to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)“For the first three months, the baby is just blood. There’s nothing there to take care of,” said one Kenyan father-to-be in Kakamega County, Western Kenya, where we were meeting with communities and health care providers to learn about their attitudes toward women’s health, pregnancy and care at health facilities.“A baby is a blessing from God,” said the mother-in-law of a pregnant woman during another community discussion. “He alone knows how it grows.”Using insights from these community discussions, Management Sciences for Health (MSH) worked with M4ID, a social impact design company specializing in development and health, to develop a group antenatal care model that meets the needs of young women, adolescent girls (ages 10–24), and health care providers. With support from the UK’s County Innovation Challenge Fund program, the Lea Mimba project (“take care of your pregnancy” in Swahili) used a human-centered design approach to adapt a successful pregnancy club model that MSH and M4ID developed in the Eastern Ugandan communities of Mbale and Bududa in 2016.center_img M4ID uses human-centered design to create solutions that address health and development challenges. Communities actively engage in each step of the process to ensure that solutions are culturally relevant and meet their needs.From traditional to group antenatal careStarting antenatal care early in pregnancy is critical for protecting the health and wellbeing of women and their babies, but in Western Kenya, only about 20% of pregnant women attend their first visit before the fourth month of pregnancy (DHS 2014). Through antenatal care visits, health care providers can detect and treat pregnancy-related complications, such as pre-eclampsia and anemia, before they become life-threatening. Antenatal care visits provide opportunities for health care providers to encourage women to deliver their babies with the help of skilled birth attendants and to promote breastfeeding and other healthy postnatal behaviors.However, traditional one-on-one antenatal care often does not meet women’s and adolescents’ needs for information, support and high-quality clinical care. In Kakamega County, women often must wake up around 7:00 AM to go to the clinic, only to spend most of their time there in the waiting room. During standard antenatal care visits, providers spend between 10 and 15 minutes with each woman, but adolescents and those who are pregnant for the first time may need additional time to learn and understand health information.In recent years, group care models have emerged in low-income countries as a promising approach to provide high-quality antenatal care and promote social support among women during pregnancy. Women go through pregnancy as a cohort, learning through discussion and building bonds with one other and their antenatal care providers.Community perceptions of pregnancy and health careWe asked community members, potential clients and providers how women experience pregnancy and health care in their communities and how providers deliver that care.Several barriers continue to disrupt women’s and adolescents’ access to care, including a lack of high-quality services and information, limited individual and community awareness and support and low male engagement. Several actors —including recently pregnant peers, midwives, community health volunteers, male partners and mothers-in-law— influence a woman’s decision to use antenatal care services. Peers are an important early source of information, as doctors and other authority figures are considered difficult to approach. Mothers-in-law might uphold traditional, cultural beliefs that prevent suggested behavior change, while male partners provide the money or transportation to visit the clinic. We learned that pregnancy is only socially acknowledged toward the end of the second trimester, which deters women from going a health facility early in their pregnancy. ShareEmailPrint To learn more, read:last_img read more

CAC Secures Millions for Customers

first_img The CAC is the national agency responsible for consumer advocacy. For further information, persons can call 876-906-5425 or email info@cac.gov.jm. The Consumer Affairs Commission (CAC) is reporting that it secured $14.9 million on behalf of aggrieved consumers since the beginning of the financial year. Mrs Allen told JIS News that the resolution rate for the complaints filed was at 66.8 per cent. She also urged consumers to protect their interests by doing proper research before conducting transactions. The Consumer Affairs Commission (CAC) is reporting that it secured $14.9 million on behalf of aggrieved consumers since the beginning of the financial year.Chief Executive Officer of the CAC, Dolsie Allen made the disclosure while addressing a JIS Think Tank held on November 30.She informed that a total of 1087 complaints were handled by the Agency between April and October.“Our data indicate a nine per cent increase in complaints filed about electrical equipment and appliances, with 269 or 33.42 per cent of complaints related to those items,” she stated.An analysis of the categories for which complaints were filed with the CAC showed other services accounting for 14.04 per cent; cable services, 11.30 per cent; utilities, 10.19 per cent; and motor vehicle and parts, 9.07 per cent.Mrs Allen told JIS News that the resolution rate for the complaints filed was at 66.8 per cent. She also urged consumers to protect their interests by doing proper research before conducting transactions.“We are warning consumers to exercise due diligence when purchasing items during the Christmas period. So read all labels, test appliances before leaving stores, learn about the merchant’s warranty and return policy and secure a detailed receipt,” she explained.Meanwhile, Communications Specialist at the CAC, Dorothy Campbell, also urged citizens to avoid making impulse purchases during the festive period.“Buyer’s remorse is one of the areas that contribute significantly to the number of complaints that we get especially after the busy seasons of shopping, such as back to school and Christmas,” Ms. Campbell said.“Consumers need to be aware that when they purchase items, once they step through the door with that item, they can’t simply change their minds as then it is up to the discretion of the vendor,” she added.The CAC is the national agency responsible for consumer advocacy. For further information, persons can call 876-906-5425 or email info@cac.gov.jm. Story Highlightslast_img read more

Seized Stena Impero Leaves Iran Owner Confirms

first_imgzoomImage Courtesy: Stena Bulk The detained tanker Stena Impero has finally been released and is sailing to Dubai, according to the ship’s owner Stena Bulk.“Stena Bulk and Northern Marine Management confirm the Stena Impero and its crew have been released,” Erik Hanell, President and CEO of Stena Bulk, said.“The vessel has left the port of Bandar Abbas and is transiting to Dubai for the crew to disembark and receive medical checks and de-briefing.”Hanell further noted that the families of crew members have been informed and the company is making arrangements for the repatriation of the sixteen seafarers “at the earliest possible opportunity.”Iran’s Ports & Maritime Organization said that, although the ship ban was lifted, the process of investigating violations and announcing the final results of the legal proceeds is ongoing.The 46,575 cbm ship was detained near the Strait of Hormuz for alleged marine violations on July 19, only weeks after the Royal Marines and Gibraltar authorities seized the Iranian tanker Adrian Darya 1, previously named Grace 1, due to suspicions of violating EU sanctions on Syria.Iran later released seven of the 23 Stena Impero crew members as the ship’s owner, Stena Bulk, requested the removal of non-essential personnel.last_img read more

Ohio State field hockey set for Big Ten tournament quarterfinal vs Northwestern

OSU sophomore forward Maddy Humphrey (23) during a game against California on Oct. 25 at Buckeye Varsity Field. OSU won 6-3. Credit: Robert Scarpinito | Copy ChiefOhio State field hockey is set to face fourth-seeded and No. 17 Northwestern in the opening game of the Big Ten Tournament, where the winner will move on to compete against top-seeded Maryland or eighth-seeded Michigan State.Northwestern (12-7, 4-4) and OSU last met less than a month ago when they squared off at Buckeye Varsity Field in a game in which the Wildcats scored once in each half. Those two goals were enough to defeat OSU in shutout fashion, 2-0. OSU hopes to increase offensive pressure this time around, coach Anne Wilkinson said.“We can’t give up the amount of shots we’ve given up in the past,” Wilkinson said. “We haven’t generated enough attacks and been able to sustain them so we need to take more shots and challenge more of these goalkeepers.”Sophomore forward Morgan Kile said one of the main components going into the tournament is putting all of the pieces together one last time. “I think the key thing for our team going into the tournament is to put all the skills and things we’ve worked on throughout the season together,” Kile said. “We need to really show Northwestern what we can do out there.”The Buckeyes will enter the tournament with three players being awarded All-Big Ten honors. Senior co-captains Peanut Johnson and Emma Royce, along with sophomore forward/midfielder Maddy Humphrey, were bestowed the awards after their efforts this season. Johnson, Humphrey, Royce and Kile have all registered double-digit points, with Johnson and Humphrey being the fourth-highest scoring duo in the Big Ten this year with 53 total points. This year will be the Buckeyes’ 20th all-time appearance in the Big Ten tournament. Thrice they have taken home the Big Ten title. In 2001 and 2010, OSU was a co-champion, while it captured the outright crown in 2006. The last time OSU and Northwestern squared off against each other in the tournament was in 2013. In that game, Johnson registered a goal and an assist, pushing the Buckeyes to a 3-2 victory against the then-No. 13 Wildcats.In order to post another win this time around, Wilkinson said teamwork will be critical.“The most important thing is we have to play together,” Wilkinson said. “Sometimes they take too much on themselves and put too much weight on their individual ability. We just need to rely on each other and play as a team, and the results will take care of themselves. We have to work hard, which they have.”OSU and Northwestern are set face off at 10 a.m. on Thursday in Bloomington, Indiana. Defensive gainsOSU has given up 18 fewer goals this year — 56 last season compared to 38 in 2015 — as well as allowing 21 fewer shots (280 in 2014, 259 in 2015) and 10 fewer penalty corners (124 in 2014, 114 in 2015). Sophomore goalie Liz Tamburro finished the season with 124 total saves. She ranks second in the conference with 6.88 saves per game.Game results when OSU…Scores first: 7-0Leads at the half: 5-0Trails at the half: 2-9Is tied at the half: 2-0Outshoots its opponent: 4-3Is outshot: 5-6Is in a one-goal game: 4-2Is in a two-goal game: 5-7Heads to overtime: 1-1 read more

Mens basketball Ohio State coach Chris Holtmann making difficult nonconference schedule priority

Ohio State coach Chris Holtmann leading a team practice on Oct. 4, 2017 at the Schottenstein Center. Credit: Jacob Myers | Managing Editor for ContentOhio State men’s basketball head coach Chris Holtmann promised during his opening press conference in June that a “really challenging” nonconference schedule was a priority.Tuesday, his influence on the Buckeyes’ future schedules was first seen with the scheduling of a season-opening home-and-home with highly regarded program Cincinnati in 2018 and 2019. That’s just the first example of what he and the coaching staff intend to do with future nonconference slates, Holtmann said Wednesday.“Our schedule is tied into some future series,” Holtmann said. “I would like to play in some of these events that happen, some of these tournaments. Whether it’s Maui, Battle for Atlantis, whatever, I would like to do that.”In the past few seasons with former head coach Thad Matta, Ohio State had one or two games scheduled nonconference against ranked teams per year. At Butler under Holtmann, the Bulldogs were often in early-season tournaments and played in the Crossroads Classic with a game against either Indiana, Purdue or Notre Dame in Indianapolis.In 2016-17, Ohio State had the 290th most difficult nonconference schedule while Butler ranked 40th, according to Ken Pomeroy’s advanced statistical ratings. Holtmann’s Bulldogs played in the Puerto Rico Tip-Off in 2015 and the Las Vegas Invitational in 2016 against high-major teams Miami (Fla.), Vanderbilt and Arizona, all of which made the NCAA Tournament last season.Calls for a tougher nonconference schedule have been prominent from the Ohio State fan base, especially for games against quality in-state programs Cincinnati, Xavier and Dayton. Holtmann said at first he wasn’t aware of the hankering from fans to see those games scheduled. The first scheduled series with Cincinnati since 1919 and 1920 is a step in that direction.“I don’t know if I really understood that until I had spent maybe a few weeks, a couple months, here,” he said. “This game met all the requirements to be a really high-level game and the excitement [from fans] was certainly a big part of that.”As much as Holtmann wants to be involved in nonconference destination tournament fields with top-ranked teams, he’s limited with Ohio State’s one-game obligation to the Big Ten/ACC Challenge, the CBS Sports Classic, the Big Ten-Big East agreement for the annual Gavitt Tipoff Games, and the possibility of the Big Ten expanding conference seasons from 18 to 20 games.“It’s a puzzle we’re trying to put together here based on what I would like to do and what is reality,” he said.Matta’s schedules don’t require a massive overhaul, Holtmann said, but there are changes he wants to make based on his philosophy. That philosophy could include packed schedules with several blue-blood programs, including at least one or two marquee home games in November or December per season, before a demanding Big Ten slate.“The argument that you don’t have to play [in-state teams] because you’re the state university, that doesn’t resonate with me as much because, again, the quality of the program and the energy around the game, and the fact that it could be a really good RPI game,” he said. “I think if you can do that, your fans, it’ll excite your fan base.”The Buckeyes are reportedly scheduled to play Xavier in a closed-door scrimmage this month, which Holtmann said was originally scheduled by Matta. Holtmann has a relationship with Xavier coach Chris Mack and said he would be open to scheduling the Musketeers if the two do not meet in the Gavitt Tipoff Games.“We get a dose of reality and honesty in those settings,” Holtmann said. “And why not do it against a high-caliber team?” read more

Fabianski West Ham eyeing an upset against Spurs

first_imgWest Ham goalkeeper Lukasz Fabianski is hopeful of victory ahead of their London derby with Tottenham on SaturdayAfter enduring a torrid start to the new season, West Ham goes into this weekend’s showdown at the London Stadium with three wins in their last five matches.This includes impressive 3-1 victories over Everton and Manchester United.Now Fabianski hopes that West Ham can cause another upset against their heavily fancied London neighbours Spurs.“It’s another important one, another big one against a tough opponent, but we are playing at home so hopefully with all the hard work during the week we’ll be in good form for Saturday’s game,” Fabianski told the club website.Daniel Fark, Norwich City, Premier LeagueDaniel Farke, From mid-table in the Championship to the Premier League Manuel R. Medina – September 14, 2019 Norwich City manager, Daniel Farke, has taken his team from the middle of the table in the English Championship to play with the big boys in the Premier League.“I’m looking forward to the atmosphere on Saturday. I’ve always enjoyed playing against Spurs – it has a nice atmosphere to it so I’m guessing it won’t be any different.“We just have to prepare ourselves well during the week and have a good game on Saturday, and make sure that the fans will be proud and happy after our performance.“You can see that we have improved, especially playing at home and the recent results here have been very good so hopefully that will continue this Saturday.”West Ham are 15th in the Premier League table with seven points from eight games.last_img read more

CONCACAF 2018 World Cup Qualifiers Exclusively on Flow TV

first_img Related Items:concacaf, flow tv Facebook Twitter Google+LinkedInPinterestWhatsAppPROVIDENCIALES, Turks & Caicos Islands, October 21, 2015: Flow TV scores again as the network has signed an exclusive deal to bring live coverage of the CONCACAF 2018 Russia World Cup qualifying matches to viewers across the Caribbean.Round 4 kicks off on November 13, running through September, 2016 and includes more than 40 crucial matches featuring some of the region’s most high profile teams, including Jamaica, Trinidad & Tobago, St Vincent, US, Mexico, Costa Rica, Haiti, and Panama.“We are thrilled to air these very crucial World Cup qualifying matches,” said John Reid, President of C&W’s Consumer Group, which operates both the Flow and LIME brands. “This partnership demonstrates our continued commitment to bring exciting content to the region and follows our recent announcement that Flow and BTC will be the home of Premier League football across the Caribbean from August 2016 through to 2019,” he added.The CONCACAF matches are expected to generate a lot of football excitement, as winners of the qualifiers move on to the 2018 World Cup Finals in Russia. As part of the partnership, Flow will also broadcast Round 5 beginning in November 2016, until three teams prevail and move on to the World Cup Finals. The fourth place team from CONCACAF plays the CONEMBOL fourth place team for the final spot in the 2018 World Cup. This too will be aired on Flow TV.Round 4 November 2015 Match Schedule:Group BNov 13 – Jamaica (home) vs PanamaNov 17 – Haiti (home) vs JamaicaGroup CNov 13 – Guatemala (home) vs Trinidad & TobagoNov 17 – Trinidad & Tobago (home) vs USANov 17 – St. Vincent (home) vs Guatemala, (Game not available in St. Vincent)Flow TV will carry all CONCACAF matches exclusively, except the USA and Mexico home games, which are not included in the Broadcast Agreement. Facebook Twitter Google+LinkedInPinterestWhatsApp Cayman Islands Football official arrested for money laundering Recommended for youlast_img read more

Playboy Martha Stewart Living Report Revenue Net Losses for 2010

first_imgPlayboy Enterprises and Martha Stewart Living Omnimedia suffered losses in 2010, due to the still struggling economy and a changing media landscape.Playboy says print/digital revenue fell 21.5 percent to $82.8 million in 2010. The domestic magazines generated $37.3 million, (down 32 percent from $55 million in 2009), while digital revenue fell 9.4 percent to $33.9 million. For the fourth quarter the company reported a net loss of $14.7 million, or 43 cents per share, in 2010. According to the company’s earning statement, the fourth quarter results include a $12.5 million charge from a 2010 legal settlement. Playboy magazine’s revenues were down 36 percent from 2009’s fourth quarter, coming in at $10 million. This included losses from a planned rate reduction and the production of three issues in 2010’s last quarter, as opposed to four issues released in 2009’s last time quarter. While Playboy says it saw higher revenue from mobile licenses, overall digital revenue fell in the fourth quarter due to lower pay site and advertising sales. This may be Playboy’s last public report, if the deal with Playboy founder Hugh Hefner’s Icon Acquisitions Holdings L.P. goes through as planned by the end of 2011’s first quarter. Hefner offered $6.15 a share through Icon Acquisitions.Martha Stewart Living Omnimedia’s fourth quarter revenue fell from 2009, sinking from $87.6 million in 2009 to $72.9 million at the end of 2010. The overall revenue from 2010 was $230.8 million, down 5.7 percent from 2009’s reported $244.8 million. Fourth quarter 2010 revenues were impacted by the end of relationships with Kmart and Turbo Chef earlier in the 2010 year that had added millions in revenue to 2009’s final quarter.Publishing revenue for full-year 2010 was $145.6 million, down from $146.1 million in 2009. Martha Stewart Living reported a net loss of $9.6 million in 201, compared to a net loss of $14.6 million in 2009. Both companies implemented strategies in 2010 in an attempt to improve earnings.Playboy is currently transitioning to “a brand management company,” says CEO Scott Flanders. Plans include outsourcing sections of Playboy’s publishing and licensing businesses, continuous efforts to reduce overhead as well as purchasing two Playboy venues in addition to the two clubs opened in 2010.Martha Stewart Living Omnimedia released several digital apps and offerings in 2010, as well as striking up partnerships with the Hallmark Channel and Home Depot.last_img read more

Two Places To Buy Christmas Trees In Wilmington

first_imgWILMINGTON, MA — Looking to purchase your Christmas tree in Wilmington? Residents have TWO local options this holiday season.Beginning Friday, November 23:Where: Wilmington United Methodist Church, 87 Church StreetWhen: Thursdays & Fridays: 4pm to 8pm, Saturdays: 9am to 8pm, Sundays: 10am to 6pmWho Benefits: Proceeds go towards various causes supported by the church’s Outreach CommitteeBeginning Saturday, December 1:Where: Colonial Plaza (As Good As It Gets parking lot), 35 Lowell StreetWhen: Weekends: 10am-8pm; Weekdays: 4pm-9pmWho Benefits: Boy Scout Troop 56 of WilmingtonNote: Selling BOTH trees & wreathsLike Wilmington Apple on Facebook. Follow Wilmington Apple on Twitter. Follow Wilmington Apple on Instagram. Subscribe to Wilmington Apple’s daily email newsletter HERE. Got a comment, question, photo, press release, or news tip? Email wilmingtonapple@gmail.com.Share this:TwitterFacebookLike this:Like Loading… Related2 Places To Buy Christmas Trees In WilmingtonIn “Community”Two Places To Buy Christmas Trees In WilmingtonIn “Community”Two Places To Buy Christmas Trees In WilmingtonIn “Community”last_img read more

WhatsApps new privacy setting lets you block unwanted group adds

first_img 5 apps for group video calls WhatsApp adds a new privacy feature.  Chesnot / Getty Images Tired of getting added to random WhatsApp groups from strangers? Good news.WhatsApp’s latest changes give you control over groups you engage with on the messaging app. Instead of being added to a group without your consent, the app now lets you decide who can add you to a group, WhatsApp said in a blog post Wednesday.Now you can choose who can add you to a group: nobody, just your contacts or anyone. Users can find the new feature through Settings > Account > Privacy > Groups.  If you’ve enabled restricted access, you’ll get a private message from anyone who tries to add you to a group with the invite link. The invite link will stay active for three days.Some WhatsApp users have long been frustrated with the problem of random group adds. They’ll now have more control over the messages they receive. “These new privacy settings will begin rolling out to some users starting today and will be available worldwide in the coming weeks to those using the latest version of WhatsApp,” the company said.  Mobile Share your voice Privacy WhatsApp 1:10center_img Now playing: Watch this: Tags 0 Post a commentlast_img read more

These new posters offer a glimpse of Shraddha Kapoors actionpacked avatar in

first_imgShraddha Kapoor and Prabhas in SaahoBollywood actress Shraddha Kapoor, who has done stunts in Tiger Shroff’s Baaghi, is gearing up to return in yet another action-packed avatar in Prabhas’ Saaho and the new posters offer a glimpse of her look.Shraddha Kapoor, who made her acting debut with Teen Patti in 2010, has starred in over 15 movies in the last 10 years. She has essayed a variety of roles in these movies and proved herself to be a versatile actress. She currently has three big-ticket projects like Saaho, Chhichhore and Street Dancer in her kitty.With Saaho inching closer to its release date, the makers have been teasing the viewers with a new poster every day. After tweeting a romantic poster, they have now shared a few action posters. “Breathtaking action like you’ve never seen before! Witness India’s biggest action thriller this August. #Saaho releasing worldwide on 30.08.2019,” UV Creations tweeted. Shraddha Kapoor’s action packed avatar in SaahoTwitterIn the latest posters, Shraddha Kapoor looks absolutely wondrous as she personifies the term ‘iron-willed’. Holding a gun in her hand which is firmly directed at the goons, she stuns in a simple black formal shirt, pants and boots. In another poster, she is seen shooting along with Prabhas at the baddies. The poster also has glass flying all over her in a deep blue-green background.This poster shows that Saaho is synonymous with high-end action and nerve-wracking plot. Shraddha, who is playing a cop in the film, looks as diverse as she is with her roles and seems to be nailing it. The poster already has fans going berserk over her new badass avatar.Saaho is a big-budget action film and sure is a movie to look out for! While Prabhas looks every bit of a fierce heartthrob, Shraddha is killing it with her oomph factor.last_img read more

Man sets wife alight in Sirajganj

first_imgA young man allegedly tried to burn his wife to death at Gopalpur village in Chauhali upazila in Sirajganj on Tuesday over a family feud, reports news agency UNB.With 40 per cent burns on her body, Sonia Khatun, 24, wife of Jahangir Hossain of the village under Enayetpur police station, is now fighting for her life at hospital.Quoting locals, Rashedul Islam, officer-in-charge of the police station, said Sonia was married off to loom labourer Jahangir around five years back.Since their marriage, the couple used to quarrel over trivial matters.Jahangir called his wife to a lane by Enayetpur senior madrasah at noon and set her afire pouring kerosene on her, leaving her critically injured.Hearing her screams, locals rescued Sonia and took her to Yunus Ali Medical College Hospital.Meanwhile, a case was filed in this connection. Police were trying to arrest the accused, the OC added.last_img read more