Funjet, Southwest Vacations, Blue Sky Tours and United Vacations Use Technology To Enhance Travel Agent Experience

first_imgNew Call Back Feature Empowers Travel Agents   MILWAUKEE (December 10, 2018) – ALG Vacations Corp. is pleased to announce its newest technological development, which aims to provide a better customer experience, has rolled out to Funjet Vacations, Southwest Vacations, Blue Sky Tours and United Vacations. The company unveiled a new call back feature in November 2018 that will ultimately make booking with the brands easier and more convenient than ever. The new call back feature will empower travel agents and allow us to provide an even better, more efficient customer service experience. First, if the call cannot be immediately answered, callers will hear an estimated hold time. If the hold time is estimated to be five minutes or longer, the caller will have the option to continue to hold or to receive a call back. If the caller opts to receive a call back, he or she will be asked to confirm the call back number including any applicable extension. From there, the system holds their place in queue and will call the individual back when they are next in line for an available agent. “ALG Vacations Corp. is committed to providing excellent customer service, and we believe the new call back technology now available for Funjet Vacations, Southwest Vacations, Blue Sky Tours and United Vacations is just another way we can make the travel agent’s experience even better when booking with us,” said Tracy A. Genrich, director-contact center B2B at Apple Leisure Group. ALG Vacations Corp. is proud of its long history of supporting travel agents with new and innovative technology that improves the customer experience and is excited to share this latest stride towards excellence. About Apple Leisure Group Apple Leisure Group® (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of businesses across five segments, comprising: the largest seller of vacation packages in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through the well-established vacation brands Apple Vacations®, Mark International®, Travel Impressions®, CheapCaribbean.com®, Blue Sky Tours®, Southwest Vacations®, Funjet Vacations®, and United Vacations®; brand management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio including Zoëtry® Wellness & Spas Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Now Resorts & Spas®, and Sunscape® Resorts & Spas; best-in-class destination management services provided by Amstar DMC and Worldstar®, the exclusive travel club Unlimited Vacation Club®; and the innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit www.appleleisuregroup.com.last_img

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