HBOS Retail looks to HR to tackle absence cases

first_img Comments are closed. Related posts:No related photos. TheHR department at Halifax Bank of Scotland (HBOS) Retail has shown that in morethan two-thirds of absence cases, doctors need not be involved.Afterreappraising the root problems of absence, HBOS Retail found that in 70 percent of cases, absence was due to non-medical problems and could be tackled byHR.Lastmonth, research by Personnel Today and Doctor magazine found that 80 per centof doctors do not want to write sicknotes, while 77 per cent admit to issuingsicknotes too easily.Undera new ‘management by cause’ approach, HBOS Retail now recommends that staff goto HR first, rather than their GP, to see if it can resolve the underlyingcauses of their problems.Thecompany measured ab-sence in 15 designated project areas, containing 6,000workers, against non-project areas, and found a 35 per cent drop inabsenteeism, as well as annual savings of £800,000 and 21,000 days inproductivity.Toprepare HR staff, HBOS Retail gave training on the wider issues of absence andoffered best practice models, and put this in context with HR’s role insupporting managers.MaryMcFadzean, organisational health manager, Retail HR at HBOS, said employersoften feel their hands are tied because absence is related to health issues,when a large majority is actually linked to the organisational culture.”HRneeds to be brave enough to dig beneath the surface and find out what’s reallywrong,” she said. “For example, stress is a symptom of a problem, notthe problem itself.”McFadzeannow hopes the project will be rolled out to all 60,000 employees at HBOS.ByMichael Millar HBOS Retail looks to HR to tackle absence casesOn 11 Nov 2003 in Personnel Today Previous Article Next Articlelast_img

Leave a Reply

Your email address will not be published. Required fields are marked *