Comments are closed. Train operator GNER is hoping a union partnership deal will help reduceturnover among its customer-facing staff by 5 per cent. The partnership deal, signed last week, includes a move to reduce theworking week to 35 hours by January 2003. Staff turnover among the firm’s 2,000 customer-facing staff stands at 15 percent. The agreement with the RMT, Transport Salaried Staffs Association and theAEEU, and a second deal with ASLEF, covers 2,500 of GNER’s 3,000 employees. Mike Goodie, GNER HR director, said, “We see the partnership deal as away of improving staff turnover, sickness rates and creativity and innovation. “We are not happy with it [staff turnover] at this level. The nature ofthe job is that it is a rewarding, but a very hard job – staff are on theirfeet all day and have to deal with customers.” The partnership will look at improving training and development in a bid toprovide a better work environment and produce a more committed workforce. Goodie thinks the partnership is the perfect opportunity to improve peoplemanagement skills of line managers and prove the importance of HR to thebusiness. “It is a huge opportunity to demonstrate the value of good HR skills tothe bottom line,” he said. The agreement will be driven forward by a joint partnership steering groupmade up of employee representatives and GNER managers. www.gner.co.uk Previous Article Next Article Union deal is GNER’s retention routeOn 4 Dec 2001 in Personnel Today Related posts:No related photos.