College move for call centre staff

first_img Comments are closed. College move for call centre staffOn 11 Apr 2000 in Personnel Today Previous Article Next Article BT is linking up with a further education college to launch a call centretraining facility.Two per cent of the UK population is now said to work in call centres withcompanies offering customers an ever-expanding array of services over thephone.The new training facility at Sheffield College will cater for up to 20trainees at a time. The first intake is due to start the course in mid April.Jim Moore, general manager of BT Education, said, “This facilityprovides individuals with the core skills that a growing number of companies,including BT, are seeking. It will mean a ready pool of potential staff trainedin the skills appropriate to call centre work.”Alan Biggin, senior manager at Sheffield College, said the software andscripts used in the training will simulate the booking of air flights. But headded, “The skills the trainees will learn will be readily transferable toother business situations because the technology and principles involved willbe exactly the same.”Call centre operators have previously been criticised by unions for creatinga stressful environment for staff.BT and the Communication Workers’ Union reached an agreement this year afterstaff took strike action over what the union described as “heavy-handedmanagement”. Related posts:No related photos.last_img

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