Member Service Representatives are not only the face of your credit union, but they are the lifeline to smooth front-end operations. If your CU is trying to evolve and grow, then it’s imperative to consider ways to increase the productivity of your employees, without wearing them out with more responsibility than they can handle. Here are 5 ideas you can implement at your CU to make your MSR’s more productive in their daily work:Create an environment that makes work enjoyable. You want your team to treat members with friendly attitudes, patience and understanding. You also expect staff to inform members of additional services that can improve their experience at the CU. To create that environment, you need to extend your MSRs the same courtesies and development opportunities. If MSRs feel that work is rewarding, and enjoy serving and solving member problems, the better they will be at it. Happy employees mean happy members.Encourage proper etiquette. In our article 6 Things MSR’s Should Remind Themselves of Daily we discuss how language and posture earn trust. Scientific studies confirm that body language is all-important when it comes to making first impressions, forming new relationships, and maintaining existing relationships. The 7%-38%-55% rule, postulated by psychologist Albert Mehrabian, points to three elements that inform first impressions and earn trust: Words are 7% of the message, tone of voice is 38%, and body language is 55%. Remind MSRs that, while what they say is important, 93% of their interactions are perceived by tone, attitude, and nonverbal cues. Their attitude can make or break the member/CU bond. If the members come out with a positive feeling about their interaction, they’re more likely to encourage others to join. continue reading » 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr
As a credit union leader, you are responsible for the wellbeing and success of your institution, employees and members. You are the captain of your ship; while the employees steer the ship, the captain is responsible for steering the course. Leaders cannot take success for granted or be blind to the challenges and obstacles they face. Over 100 years ago, Titanic Captain E.J. Smith fell into that trap, which resulted in one of the greatest disasters of all time. The lessons learned from that sinking can be applied to your credit union as well.The Leader Is Always ResponsibleLeadership expert John Maxwell states “Everything rises and falls on leadership.” The maiden voyage of the Titanic was Capt. E.J. Smith’s retirement trip. His final duty was to pilot the grandest ship ever built into New York Harbor. However, Smith took many safety issues and precautions for granted on the trip. He ignored multiple iceberg warnings from his crew and neighboring ships. Smith ignored safety concerns by pushing the ship to its limits the first time out in the attempt to reach New York two days ahead of schedule.Leadership is about everything you do, and the things you don’t do. Maxwell says, “Leadership is influence, nothing more, nothing less.” The leader sets the stage and influences others to act; the leader is always present, even when he or she is not there physically. 13SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading »
The 5th Asian Tourism Fair (ATF), organised by the popular tourism magazine in Bangladesh–Parjatan Bichitra in collaboration with Bangladesh Tourism Board (BTB) and Bangladesh Parjatan Corporation (BPC), Ministry of Civil Aviation and Tourism, Government of Bangladesh, is scheduled to take place on September 29, 30 & October 01, 2016 at the International Convention City, Bashundhara (ICCB), Dhaka, Bangladesh.The theme of ATF Dhaka this year is Linking Tourism Diversity. It is a mix of B2B and B2C pattern for inbound and outbound tourism operators. The fair intends to help build strong linkage among industry partners, service providers and travellers.Bangladesh is one of the fastest growing markets for outbound and domestic tourists. Many of the companies are offering the annual corporate trip at home as well as abroad. Flights are increasing significantly between Bangladesh and other countries, especially in the Asian and Middle East regions.ATF Dhaka is a platform providing huge opportunities for tourism sellers from Asian countries to come and showcase their latest products and services to Bangladeshi buyers. It is the largest and most popular tourism event in Bangladesh.As a comprehensive tourism showcase for better business networking, the fair acts as the ground for meeting point of private sectors, government organisations and development agencies with regional as well as far off countries.On the occasion of Visit Bangladesh Year 2016, ATF has taken added glory and prestige with the sideline events like the showcase of Green Initiatives, Community Based Tourism Mart, Tourism Skills Convention, seminars, workshops, cultural exchange, photo exhibition, etc. along with tourism trade exhibition and B2B sessions.