5 ways to make your MSR’s more productive

first_imgMember Service Representatives are not only the face of your credit union, but they are the lifeline to smooth front-end operations. If your CU is trying to evolve and grow, then it’s imperative to consider ways to increase the productivity of your employees, without wearing them out with more responsibility than they can handle. Here are 5 ideas you can implement at your CU to make your MSR’s more productive in their daily work:Create an environment that makes work enjoyable. You want your team to treat members with friendly attitudes, patience and understanding. You also expect staff to inform members of additional services that can improve their experience at the CU. To create that environment, you need to extend your MSRs the same courtesies and development opportunities. If MSRs feel that work is rewarding, and enjoy serving and solving member problems, the better they will be at it. Happy employees mean happy members.Encourage proper etiquette. In our article 6 Things MSR’s Should Remind Themselves of Daily we discuss how language and posture earn trust.  Scientific studies confirm that body language is all-important when it comes to making first impressions, forming new relationships, and maintaining existing relationships. The 7%-38%-55% rule, postulated by psychologist Albert Mehrabian, points to three elements that inform first impressions and earn trust: Words are 7% of the message, tone of voice is 38%, and body language is 55%. Remind MSRs that, while what they say is important, 93% of their interactions are perceived by tone, attitude, and nonverbal cues. Their attitude can make or break the member/CU bond. If the members come out with a positive feeling about their interaction, they’re more likely to encourage others to join. continue reading » 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Bazdarevic announced the List of Players for Matches against the Ireland

first_imgOn the list of players that head coach Mehmed Bazdarevic announced today, there are no major changes compared to the last two qualifier matches, so all the players are available, except Muhamed Besic who is suspended and cannot play the first match of play-off. The only new name is Rade Krunic.At today’s press conference, Bazdarevic announced the list of players for the upcoming play-off matches for the European Championship in France 2016, which our team is playing against the national football team of Ireland.The following 28 players are on the list: Asmir Begovic, Ibrahim Sehic, Jasmin Buric, Mensur Mujdza, Toni Sunjic, Ermin Bicakcic, Emir Spahic, Sead Kolasinac, Edin Cocalic, Muhamed Besic, Marin Anicic, Tino Sven Susic, Rade Krunic, Ervin Zukanovic, Miralem Pjanic, Srdjan Grahovac, Anel Hadzic, Ognjen Vranjes, Senad Lulic, Sejad Salihovic, Edin Visca, Ermin Zec, Haris Medunjanin, Izet Hajrovic, Edin Dzeko, Vedad Ibisevic, Armin Hodzic and Milan Djuric.The first play-off match is scheduled on the 13th of November in Zenica, while the rematch will be played three days later in Dublin.Bazdarevic gave thanks to all those who followed the team in previous qualifier matches.The coach added that our players should not be deceived by the fact that Ireland is playing with a big number of injured players.“We know that as a nation, they are full of desire and persistence, and it will not be easy for us. They have alternatives for injured players so I don’t pay attention on that,” stated Bazdarevic.He reminded that they did a good job during the qualifications and that the players did everything he asked.“They showed character and willingness and now we are in the position to determine our own destiny. We want to finish the job in the best way possible. We want to go on the European Championship,” said Bazdarevic.(Source: klix.ba)last_img read more

Listen: Nominations close this Friday for Donegal Sports Star Awards

first_imgThe nominations for the 42nd Donegal Sports Star Awards is this Friday, November 24 – and sports organisations are urged to get their submissions in.Only achievements in the calendar year from January 1st 2017 to 31st December 2017 will be eligible for consideration. The only exception is the schools categories, which will be the academic year September 2016 to June 2017.“The standard of competition is extraordinary,” Donegal Sports Star Awards PRO Declan Kerr said. “We have had a good response so far, but it’s always the final week when a lot of people get their nominations in.”Over 700 guests have attended the last two Donegal Sports Star Awards functions and demand will again be high this year.Nominations can be made on-line from the nominations page and emailed to [email protected] or by completing a simple Nomination form, which can be downloaded and posted to Paul McDaid, Post Office, Ramelton. Those not using the on-line can post their nominations to Paul McDaid, Post Office, Ramelton.Listen to the full interview below …  Listen: Nominations close this Friday for Donegal Sports Star Awards was last modified: November 21st, 2017 by Chris McNultyShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)last_img read more